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GROOMING TERMS & CONDITIONS

Terms and Conditions

To ensure that you fully benefit from these discounts, please adhere to the following terms:

  • Appointment Spacing: In order for the discount to apply, please book appointments within 4 to 6 weeks of each other.

  • Cancellations/Reschedules: We understand that unexpected events can occur. If you need to cancel or reschedule, we kindly request a minimum of 24 hours notice for 1 pet and 48 hours for 2 or more pets.
     

Late Arrivals

 

The Dog Park provides a 15 minute grace period for all appointments. Should you anticipate arriving more than 15 minutes late, please call us as soon as possible and we will do our best to accommodate. Should The Dog Park be unable to accommodate,  The Dog Park will cancel the appointment and mark the appointment as a Late Cancellation/No Call/No Show. Please review our Prepayment of Cancellations/No Shows Policy for more information.

  • Rescheduling by The Dog Park Grooming: If The Dog Park Grooming needs to reschedule your appointment within 24 hours notice for 1 pet  and 48 hours for 2 or more pets. We will make every effort to offer an alternative date within the same calendar week.

  • Frequent Rescheduling: If we find it necessary to reschedule within 24 hours on more than one occasion within the same calendar month, you will receive a generous 25% discount on your next scheduled service.

  • Prepayment for Cancellations/No Shows: For appointments canceled within a 48 hour period or resulting in a no-show, a note will be added to your account. Following a second occurrence, a member of The Dog Park team will personally reach out to you via phone call or text. On the third instance, we will kindly request prepayment for future services to secure your appointments. This policy will reset at the beginning of each calendar year.

  • Loss of Discount: Should you decide to cancel your recurring appointment, the associated discount will unfortunately no longer apply.

  • Discount Reinstatement: Fear not! After completing two consecutive recurring grooming appointments, your discount will be reinstated.

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